Understanding insurance and billing for outpatient surgery
At Thousand Oaks Surgery Center (TOSC), we understand that navigating through the health-insurance process can be tricky and often overwhelming for individuals. Our team, which has years of experience working with insurance companies and insurance processes, will help you through the insurance aspect of your outpatient surgery experience.
We work hard to make the insurance process as easy as possible, and you can expect to be treated with the utmost kindness and respect. If you have any questions regarding your financial responsibilities, please feel free to contact TOSC to be directed to someone who can help you.
Important information you should know: when it comes to a surgical procedure, there are a number of separate charges, so you may receive bills from several treatment providers, in addition to the one for use of our facility. Some possible providers who may send you a separate bill include:
- Thousand Oaks Surgery Center (for equipment, materials, nursing and facility)
- An anesthesiologist (for anesthetic management, monitoring and safety during surgery)
- Your surgeon (for his/her fee for performing your surgery)
- A pathologist (for examination of tissue specimens removed during surgery)
- A radiologist (for evaluation of any x-rays taken)
TOSC billing specialists are always eager to help you with questions you may have about our facility charges. You will need to contact the other providers directly for more information about their charges and your insurance coverage for them.
Health insurance Thousand Oaks Surgery Center accepts
We accept all Preferred Provider Organization (PPO) insurances, as well as Medicare.
Your copayment and deductible amounts are due prior to your surgery or procedure date. We will contact you with these amounts.
After you’ve had your procedure, TOSC will file a claim to your insurance carrier on your behalf. Once your carrier has received the claim, they will send an Explanation of Benefits (EOB) to you and to TOSC. If you have any further inquires once you’ve received your EOB, please contact TOSC to be directed to our billing department. Our talented team of insurance experts can help you understand your coverage if you still have questions. A bill then will be sent to your secondary insurance or you for any balance upon receipt of payment or denial from your insurance company. We must make a copy of each insurance card at the time of registration.
Information for self-pay patients
You will be contacted prior to your surgery with an estimated procedure cost for your surgery. Payment for the total estimated amount due is expected before your surgery. If you cannot pay the total amount due, you will be asked to sign a promissory note. The remaining balance will be due in a limited number of installments and must be paid in full within 90 days of your date of service.
If you are a self-pay cosmetic surgery or elective surgery patient, you must provide payment in full 10 days prior to surgery.
For more specifics on insurance and billing related to treatment at Thousand Oaks Surgery Center, please call Virtuoso Medical Management at 805-367-7522 or send us a message through our easy online request form.
You may also visit our FAQ section for answers to common billing questions we receive.